Privacy Policy

Introduction

GlobalSkyFleet Logistics Inc. ("GlobalSkyFleet," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Create an account
• Request shipping quotes
• Book shipments
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This may include: name, email address, phone number, mailing address, company information, and payment details.

1.2 Shipping Information

When you ship with us, we collect information about your shipments including:

• Package contents and value
• Sender and recipient information
• Shipping preferences and requirements
• Customs documentation

1.3 Automatically Collected Information

We automatically collect certain information when you visit our website or use our mobile app:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Operating system information

2. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To process and manage your shipments
• Communication: To send shipment updates and notifications
• Customer Support: To respond to your inquiries and provide assistance
• Billing: To process payments and send invoices
• Improvement: To enhance and personalize our services
• Marketing: To send promotional materials (with your consent)
• Compliance: To comply with legal obligations and prevent fraud
• Analytics: To analyze usage patterns and improve our website

3. Information Sharing & Disclosure

We may share your information with:

3.1 Service Providers

Third-party companies that help us operate our business, such as:

• Carrier partners for shipment delivery
• Payment processors for transaction handling
• Cloud hosting providers for data storage
• Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law, such as:

• To comply with legal obligations
• To protect our rights and property
• To prevent fraud or security issues
• To protect the safety of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary:

• Account Information: For the duration of your account plus 7 years
• Shipping Records: 7 years for tax and compliance purposes
• Customer Support: 3 years from last interaction
• Marketing Data: Until you opt-out or 3 years of inactivity

We regularly review our data retention practices and delete information that is no longer needed.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information in the "Contact Us" section.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Enable essential website functions
• Personalize your experience
• Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. International Data Transfers

As a global logistics company, we may transfer your personal information to countries outside your country of residence. When we do so, we implement appropriate safeguards to ensure your information remains protected.

For transfers from the European Economic Area (EEA), we rely on adequacy decisions or appropriate safeguards such as Standard Contractual Clauses.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For residents of the European Union, you also have the right to lodge a complaint with your local data protection authority.